Critical Incident Response Team

One facet of the services provided by RGL is a rapid response unit that serves a variety of purposes for an organization confronted with crisis. In these dynamic and often times emotional circumstances there is a need to retain clarity in the midst of chaos. Despite the urgent and mandatory need for assistance from governmental public safety services, there are concerns that the organization itself must bear in mind. When the clouds dissipate from the incident it will be the organization that is left to deal with the aftermath. The spectrum ranging from operational recovery to litigation exposure will be laid open. Media relations, care for personnel, protection of proprietary interests and a host of other crucial issues will emerge. None can bare neglect and there must be a coalescence of information and a unified front presented by the company. RGL's Critical Incident Response Team (CIRT) is a group of highly trained individuals with specific skill sets that are strategically deployed to address major areas of concern. These areas having been identified in concert with key company officials so that there exists an action plan upon which to execute.

Typically these encompass the following areas:
  • Command and Control - The rapid identification and implementation of a central staging area for key personnel to function with appropriate insulation from external entities. This is identified in advance so that members have a rallying point towards which to move as expeditiously as possible.
  • Public Safety Agency Interface - Due to longstanding relationships with key members of the public safety community there is immediate linkage established to open lines of communication. Despite the common immediate shared objective, the end game for these agencies and the organization are often vastly different. Years of experience have illustrated the value of having people in place who can "speak the same language" and not be put off or compromised by the mantle of authority vested with the party to whom they are engaged.
  • Protective Services - Dependant upon the specific circumstance personnel are assigned from Executive Protection details to area isolation and preservation. This not only deals with people but also may embrace facilities and assets. These are personnel who can function well in adverse circumstances that are not "attached" to the personalities and participants in the incident.

CIRT members are comprised of individuals with backgrounds in federal, state and local law enforcement, military and emergency services. They have each been in circumstances where events were superheated and they demonstrated an ability to function effectively and most importantly to think clearly as to the implications of their actions for themselves and those they serve.

Certainly the actual structure and depth of planning is vastly more extensive than touched on here. However, this provides a brief overview of some critical elements in a crisis management plan Much of what dictates the success or disappointment in a coping and recovery mode is what was done in advance. The midst of the crisis is not the learning forum desired. It may well be the one that emerges and only months or years later do you truly see the depth of the damage or shortcomings in planning. Some of what you confront may be unavoidable. The degree to which you are able to mitigate the aftershocks and resume operation may be immeasurable. The price of unpreparedness... unacceptable.